Say Thanks to someone special. The City of Shaker Heights recognizes those employees who have performed exceptional work each year. Shaker residents can nominate a City employee who has touched their lives. The Citizens Customer Service Award is given to a City employee who provided outstanding customer service concerning one incident or a pattern of assistance in multiple incidents by:

• Going the extra mile to find a resolution
• Exceeding resident expectations
• Responding with extraordinary kindness and/or attention
• Providing exemplary service, well beyond what the situation(s) required

To nominate a City employee for 2009 (March 1, 2008 to February 28, 2009), click here to download an application form or send a letter including the information below to Cait Farrell, Shaker Heights City Hall, 3400 Lee Road, 44120:

• Employee's name
• Department (if known)
• Date(s) of service
• Describe the situation
• Resident's name, address and phone