Citizens Customer Service Award

Say thanks to someone special. The City of Shaker Heights recognizes those employees who have performed exceptional work each year. Shaker residents can nominate a city employee who has touched their lives. The Citizens Customer Service Award is given to a city employee who provided outstanding customer service concerning one incident or a pattern of assistance in multiple incidents by:

  • Exceeding resident expectations
  • Going the extra mile to find a resolution
  • Providing exemplary service, well beyond what the situation(s) required
  • Responding with extraordinary kindness and/or attention

To nominate a city employee, complete an online nomination form.