Submit a Compliment or Concern About a Police Department Employee
The City of Shaker Heights Police Department strives to provide the highest quality of service to the community. Each day we work to demonstrate our unwavering commitment to fair and impartial law enforcement that respects individual dignity and rights. We are committed to solving complex problems with the entire community knowing that trust between the police and the people we serve is the foundation of our success.
We welcome your comments. When a member of our Department provides outstanding service, we want to hear from you. And when despite our best efforts, we fall short of our goals, we want to know that too.
We are always grateful to hear stories about the good work of the Shaker Heights Police Department. We especially appreciate hearing those stories directly from you. If you want to share a nice story or just say thanks, please fill out this online Police Appreciation Form. You can also fill out a hard copy of this form available at the Police Department (3355 Lee Rd.).
When we fall short of our goals, we want to know about it so we can evaluate ourselves and our work, and improve the service we provide to the community. You have our promise that your complaint will be thoroughly investigated and if necessary, corrective action taken.
To file a Confidential Complaint, you may:
- Get a hard copy of the form at the Police Department (3355 Lee Rd.).
- File a complaint over the phone by calling 216-491-1220.
- Complaints are sent to the Chief of Police. He will direct it to the appropriate staff member to investigate.
- You are not required to give your name; however by providing your name, you make it more likely that we can conduct the most thorough investigation possible.
- Your complaint will be thoroughly investigated. After that, if the actions in your complaint are found to be criminal, the matter will be handled exactly as it would for all citizens and it will move through the standard legal process. If the actions were improper, but not criminal, disciplinary action will be taken. If it’s found that the conduct was proper and lawful, we will want to explain that to you.
- If an investigation reveals that a false complaint was made intentionally, we will take appropriate legal action.
- If you have provided us with your contact information, you will receive a letter from the Chief of Police informing you of the outcome of the investigation.