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The original item was published from 1/25/2023 11:57:48 AM to 3/2/2023 4:57:41 PM.

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Shaker Heights City News

Posted on: January 30, 2023

[ARCHIVED] Building Permits Launched on CitizenServe

citizenserve logo

Effective Monday, February 6, building permit applications will need to be submitted electronically through the City's new permitting platform, CitizenServe.  Paper and PDF permit applications will no longer be accepted. This change is being implemented to streamline the permitting process and improve efficiency for both contractors and City staff. Click here to read a recent Shaker Life article about the City's transition to CitizenServe.

Using CitizenServe, permit applicants can:

  • Submit permit applications at any time (the platform is available 24/7).
  • Pay permit fees online.
  • Track the status of an application, view inspection results, and access approved plans.

Sign up for a CitizenServe account if you don't already have one at (or, if you already have an account, just click on Building Permits). Need extra help? Visit the computer kiosk at the Building & Housing Department (3400 Lee Rd.), Monday through Friday, 8 am to 3:30 pm.

Note: Paper and PDF applications submitted before February 6 that have not yet been approved or issued will still be processed. You do NOT need to reapply.

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