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1. What is the City’s deer culling program?
2. Why is the City culling deer?
3. If the City has culled deer for a few years, why is there still a need to continue doing so?
4. Why can’t we just plant unpalatable landscape plantings or use repellents to deter the deer?
5. Can the City use nonlethal methods to manage the deer population?
6. Why is the City expanding its deer culling to include private property?
7. How will culling work on private property?
8. What are the protocols for culling on private property?
9. What if I object to my neighbor’s decision to cull on his/her private property?
10. How will the City ensure the safety of anyone in the area when deer culling occurs on private property?
11. Shaker Heights isn’t the only City that has identified a deer management problem. Why isn’t Shaker working with our neighboring cities on a deer management program?
12. Does the City have a leash law?
13. How many dogs may I have?
14. Do I need a dog license?

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1. What kinds of projects require approval from the Architectural Board of Review (ABR)?
2. What is the Architectural Board of Review schedule?
3. How do I get on the Architectural Board of Review meeting agenda?

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1. What is the Board of Zoning Appeals/City Planning Commission Schedule?
2. How do I get on the BZA/CPC agenda?
3. Can I put up a satellite dish?
4. Where can I place my air conditioner?
5. Where can I put my fence?
6. Are home-based businesses permitted in Shaker Heights?

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1. Is the City resuming in-person point of sale inspections?
2. Will you still issue the Emergency and Limited Certificate of Compliance?
3. What about properties that are currently on the market with an Emergency and Limited Certificate of Compliance?
4. I have a signed purchase agreement dated after June 15. Is my Emergency and Limited Certificate of Compliance still valid for the purpose of that transfer?
5. I have a signed purchase agreement dated prior to June 15, but neglected to apply for POS until after June 4. What are my options?
6. What are the social distancing protocols for in-person inspections?
7. What about reinspections of outstanding interior violations?
8. I obtained an Emergency and Limited Certificate of Compliance but no longer wish to sell my house. Do I still need to schedule an inspection now that inspections have resumed?
9. I purchased a home where an Emergency and Limited Certificate of Compliance was issued during the COVID-19 crisis. Will I be subject to a City inspection now that restrictions are lifted?
10. What is the status of permitting during the coronavirus crisis?
11. What’s the status of the City’s systematic exterior inspection program?

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1. How do I open for business?
2. How do I obtain a food license?
3. How do I build out a commercial space?
4. Can I open my business without a Business License (Commercial Occupancy Permit)?
5. Does a Businesss License (Commercial Occupancy Permit) expire?
6. If there is more than one business in a building, do all of the businesses need separate business licenses (commercial occupancy permits)?

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1. How do I become a licensed contractor in Shaker Heights?
2. How can I find a contractor licensed with the City?
3. Can you recommend a contractor or repair person?
4. Are licensed contractors recommended or vetted by the City?
5. A contractor took payment, but failed to perform the work. What should I do?
6. What are the limits of liability for contractors licensed with the City?
7. Am I allowed to hire a contractor who does not appear on the City's list of contractors?

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1. Can I take out a permit and have a friend do the work?
2. How do I obtain a permit?
3. How much do permits cost?
4. What types of projects require permits?
5. Are drawings required?
6. I'm not doing anything structural ... do I need a permit?
7. I'm only replacing counters and/or cabinets ... do I need a permit?
8. I'm just putting back what was there ... do I need a permit?
9. Does my project require approval from the Planning Department or does it need to go before the Architectural Board of Review?
10. What if a contractor says I don't need a permit?
11. How do I request a Building Permit inspection?

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1. Do I need to submit drawings for my project? Do I need to hire an architect?
2. How do I learn more about the plan review process?
3. Will my project require a plan review?

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1. How do I complete the Census?
2. My Census form has the correct street address, but incorrect city. What should I do?
3. Is there a deadline?
4. Why is my participation in the Census important?
5. I don't recall receiving an invitation for the Census?
6. What if I don't respond?
7. Which member of the household should respond to the Census?
8. How can I get help with or learn more about the Census?
9. What kind of questions are on the Census?

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1. How does the City communicate with residents?
2. I have a story idea for Shaker Life. How should I submit it?
3. How can I add information to the City's website calendar?
4. Can the City help me find a place a live?

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1. How can you make City officials more accessible to community?
2. Can the police be more proactive? Could this presentation be done for the community more broadly? [Continued]
3. How do we create a police department that engages the community and lessens the divide? [Continued]
4. The SHDC meets regularly with the merchants in the district, I don't believe the police have acted on the recommendation made months ago to join that group.
5. We hear a lot about what parents tell their Black children about how to interact with the police to hopefully stay safe, but I would like to hear from the police ... [Continued]
6. Would it be possible for our officers to be more proactive? [Continued]
7. Could the officers share a couple of the lessons learned or insights gained, with some specificity, by their interactions with HS students.
8. How will the community be made aware of specific changes to policing policies?
9. I didn’t hear about any recruiting from Shaker Heights High School - could that be a pipeline we work with?
10. Marty and Tim and the only community engagement officers referred to and they are both black. Why?
11. We need more of this relationship-building work; could that happen? What is needed to encourage this? What barriers prevent it from happening?
12. Is there a plan to continue outreach to teens if/when schools go online only?

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1. How often are body cams found to malfunction or do officers fail to turn theirs on? Are such incidents investigated?
2. What happens if an officer repeatedly has issues with turning on her /his body cam?

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1. What resources are available to officers experiencing trauma? [Continued]
2. Has the City considered instituting a civilian oversight component to serve those complainants who are less than comfortable with the notion that that the Dept. will adequately investigate itself?
3. Do you ask your prospective officers why do they want to serve? It can’t be just about benefits and a pension. [Continued]
4. Are there any plans to build a police substation?
5. I'm wondering if the Shaker Heights police department has received any military-grade weaponry or surplus military gear from the Pentagon or other federal agencies ... [Continued]
6. It sounds like we have a lot of hiring efforts going on. What does the data look like? How many black candidates, female candidates, etc have joined the force since 2016? [Continued]
7. When can we see officers on bikes? I think it’s easier to engage on with young people that was as opposed to the tradition vehicles.
8. Has Shaker Heights signed President Obama's pledge related to police use of force?

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1. Use of Force policies provide a roadmap for training. Items not written into the policy may or may not be covered in a training session. Written items provide a template for training. [Continued]
2. If a 911 call comes in that seems to involve someone with mental health issues, is there anyone with mental health training to accommodate the responding officers?
3. How long are complaints against individual officers kept in their files?
4. From the Shaker Heights Police perspective, which police policies and practices present the greatest challenge to police officers?
5. Is it against the law to run away from the police?
6. How often are complaints purged from police employment records?
7. Everyone now looks suspicious walking down the street wearing mask and hoodie etc. how will you change your behavior of stopping individuals?
8. Police are often required to do more than policing. They are asked to be therapists, social workers, psychologists, etc. [Continued]
9. Has the City considered instituting a civilian oversight component to serve those complainants who are less than comfortable with the notion that that the Department ... [Continued]
10. Does Shaker have any policies to support officers to report officers who use excessive force or display bias?
11. The racial profiling statement is a significant step. Can you tell us when it became effective and in what ways have officers been trained in order to ensure compliance?
12. Will you please make your Disciplinary Matrix (or related policy) accessible to the public on the website?
13. What specific changes are being made to create a culture of intervention for excessive force or unnecessary detainment within the department ... [Continued]
14. God forbid there ever be a riot in Shaker Heights but if so, will the SHPD be directed to actively protect the private homes and businesses of our community?
15. Has the choke hold been banned in Shaker? Is it documented?
16. Are there any residency requirements for Shaker officers to live where they police?
17. Please make your current use of force policy available on the website.
18. What about psych testing of officers?
19. What is the age limit for Shaker PD?
20. Are you reviewing the policy of having officers placed in our school buildings? Please address your perspective on why it is deemed necessary or constructive ... [Continued]
21. Besides unofficial friendship building, what is the department doing in terms of systematic relationship strengthening with (especially marginalized) Shaker community members. [Continued]

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1. How do you all feel about the Minorities Together Movements Just Society Proposal, and why has it not been passed?
2. The community has expressed fear of the police despite efforts to make inroads in community engagement. [Continued]
3. In providing context for how difficult it is for officers to conduct traffic stops, is officer Dunn perhaps insinuating that we should explore shifting that responsibility to ... [Continued]
4. What alternatives exist in Shaker to calling an armed officer to respond to conflict? [Continued]
5. Who have you been listening to and what have you been reading to help you think innovatively about what policing needs to be in modern society? [Continued]
6. What is the timeline to see actual change?
7. What have you implemented into your police reform that was suggested by a citizen?
8. For the Mayor and officers: Do you think it is necessary to reimagine policing? What would a modern police dept look like to you?
9. Have any policies/practices changed as a result of conversations with teens?

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1. Is the City and/or Police Department considering implementing Restorative Justice practices? Training for Council, officers etc. in unconscious bias, anti-racism?
2. Aside from Prosecutor Keller and bias free training, who develops the curriculum for each substantive training area that Shaker officers are required to attend? [Continued]
3. Are our officers trained to shoot people when they run away?
4. The Department’s website talks about bias-free training including classes, roll-call meetings and handouts. [Continued]
5. In many fields there is required continuing education. How is the Shaker Heights police department and administration continuing their education on racial and social disparities? [Continued]
6. Can you have a community council group to review training logs?
7. How, if at all, do you document those instances of re-instruction?

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1. It is encouraging to see the Department include a few select policies on the website. Does the City plan to make all of the Department's policies readily accessible online? [Continued]
2. Where can the collective bargaining contract be found? Will you please make it accessible to the public on the City website?
3. How do we gain access to complaints, compliments and concerns about the SHPD?
4. How are the two citizens on the Critical Incident Review Board chosen? Who are the other 3? Are their deliberations open to the public?
5. It was said two of the five members from the internal review are Shaker Heights residents. What is the affiliation of the other 3 members of this review board? Do they work for the police department?
6. Are the results of the deliberations open to the public? Are there statistics available about the choices the board has made?
7. Who is internal affairs?
8. How many officers of color have been hired in the last 18 months to 2 years and how many remain on the department?
9. Is there an ideal racial/diversity level that you use as a guide? If so how has it been determined? If not how do you determine what a successful diversity level is?
10. Have we considered requiring a percentage of our officers to live in the community?
11. What is the plan to restore confidence within the Shaker community during COVID? Is there an independent complaint department should a bystander want to report suspect police behavior?

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1. How can I contact other Community Gardens?
2. Where can I get help starting a Community Garden?
3. Who should I contact at the City about starting a Community Garden?
4. When should I contact the City about starting a Community Garden?
5. What questions do I need to think about when looking for a Community Garden site?
6. Should I have the site's soil tested?
7. How do I get water for my Community Garden?
8. What types of zoning regulations do I need to consider?
9. What else should I consider?
10. What are the steps for starting a Community Garden on City-owned property?
11. What are the steps for starting a Community Garden on privately owned property?
12. What costs are associated with starting a Community Garden?
13. How long will it take to get a Community Garden up and running?

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1. Are the City's annual budgets and financial reports available to the public?
2. How are property taxes collected?
3. What is the Shaker Heights City income tax?
4. I have a question about my property taxes? How can I reach the Cuyahoga County Treasurer's Office on the phone?

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1. What are the regulations for outdoor burning, including a fire pit?
2. What is hydrant flushing and what do I need to know?
3. Should I worry when fire hydrants are buried under the snow?
4. How do I report a leaking or damaged fire hydrant?
5. Why is my fire hydrant not painted?
6. What kind of smoke detector/smoke alarm do I need?
7. Where should I put smoke detectors/smoke alarms?
8. Do I need a carbon monoxide detector?
9. Where should I put a carbon monoxide detector?
10. Can the department help install my child's car seat?
11. How do I dispose of a fire extinguisher?
12. How do I dispose of a smoke detector?
13. How do I get a fire report?
14. How do I get an EMS report?
15. How do I schedule a station tour?
16. Do I need a permit for a temporary outdoor tent?

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1. What happened to the Health Department?

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1. How does the City help seniors maintain their homes?
2. Does the City offer grants to help pay for fixing housing code violations?
3. What is the paint program?
4. What services are available for landlords?
5. How do I apply for tax abatement?

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1. Why does the City require an exterior inspection for owner-occupied properties every five years?
2. What is the owner-occupied inspection process?

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1. How do I sell my home?
2. What is a Point of Sale inspection?
3. How long will it take to complete a Point of Sale inspection?
4. How long is a Point of Sale inspection valid for selling a property?
5. Is there a fee for a Point of Sale Inspection?
6. What is the length of time between application for a Point of Sale Inspection and the date of the inspection? And, after the inspection is conducted, how long will it take to receive the report?
7. What if I would like an earlier Point of Sale inspection date?
8. Can a buyer assume Point of Sale violations?
9. What are the escrow requirements for selling a house with outstanding violations?
10. If I get a Point of Sale inspection and then decide not to sell my home, do I still have to correct the violations?
11. How can I get an extension of time to correct violations?
12. How will I know the inspector?

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1. I live in one unit of a two-family home and rent the other unit to a tenant. Since part of the house is owner-occupied, do I file the Housing Rental License form or use the exemption form?
2. I received a Certificate of Occupancy application form for my two-family home but I don’t have any renters. I live in one unit and the other unit is vacant. I have no plans to rent out either unit.
3. Why did I get a Housing Rental License (Certificate of Occupancy) application form again? I filled out a form last year.
4. What services are available for landlords?
5. Where can I get a Housing Rental License (Certificate of Occupancy) for my property?
6. I want to rent my property. What do I need to do?

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1. How long do I have to correct violations?
2. How can I get an extension of time to correct violations?
3. I disagree with one of the violations cited on my inspection report. What should I do?
4. I don’t understand one of the violations on my inspection report.
5. What if I can’t afford to correct all my violations?
6. What are the consequences if I don’t correct my code violations?

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1. When must I appear before the Landmark Commission? What are the review procedures?
2. How can I learn more about the history of my home and/or about Shaker Heights?

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1. Are there any laws against kids playing in the street?
2. What are the ordinances regarding bicycle helmets and bicycle safety?
3. What are the ordinances pertaining to garage sales?
4. Can I store a vehicle that needs repair in my driveway?
5. What is the height a resident can allow grass to grow before it must be cut?
6. How do I find City of Shaker Heights ordinances.
7. Is there a noise ordinance?
8. What types of outdoor swimming pools and hot tubs are allowed in Shaker Heights?

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1. What is a criminal activity nuisance?
2. What acts are considered violations under the criminal activity nuisance law?
3. May I appeal Criminal Activity Nuisance violations?
4. How are costs assessed and calculated?

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1. I recently responded to an ad for an apartment. When I arrived to see it, I was told it had been rented. But the landlord is still advertising the unit. Can I find out if this was discriminatory?
2. I have a physical disability and need to park close to my building's entrance. The manager told me that there is a waiting list for these prime spots and I have to wait my turn. Can they do this?
3. I own a two-family and am trying to rent out the upstairs unit. Can I state in the ad that only single people, or a married couple, can apply? My first floor tenant likes it to be quiet.

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1. How do I sign up for the City's ENews?
2. How do I recycle in Shaker Heights?
3. What do I do with yard waste?
4. How can I learn about City-related construction projects?
5. What recreation amenities are available to residents?
6. How do I obtain a permit?

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1. How do I build out a commercial space?
2. If a property doesn't have the proper zoning needed for my business, what can be done?
3. I am putting signage in my storefront window. Does this need to be reviewed?
4. Can I open my business without a Business License (Commercial Occupancy Permit)?
5. If there is more than one business in a building, do all of the businesses need separate business licenses (commercial occupancy permits)?
6. Does a Businesss License (Commercial Occupancy Permit) expire?
7. I only sell pre-packaged food and beverages. Do I need a food license?
8. I'm seeking a location for my business. Can you help?

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1. How do I register for programs?
2. How can I learn more about camps, classes, and programs?
3. How do I sign up for school-age care?
4. If I register late, are programs pro-rated?
5. Is financial assistance available?
6. Are swim lessons offered?
7. Do you offer childcare when Shaker Schools are not in session?
8. Where can I learn more about camps, including costs?
9. I have a problem with my camp registration?
10. I’m not sure where my program is located?
11. What should my child bring to camp?
12. I’m on a waiting list for a Recreation program. When will I find out if you can accommodate my child?
13. What’s the schedule for public skating at Thornton Park?
14. What are the admission fees for Thornton Park Ice Arena?
15. Can non-residents skate at Thornton Park?
16. How can I learn more about the Shaker Youth Hockey Association?
17. How can I learn more about the Shaker Figure Skating Club?
18. What is the Thornton Park pool schedule?
19. What are the admission fees for Thornton Park pool?
20. What is the inclement weather policy?
21. What is the refund policy?
22. View our Non-Endorsement Policy
23. What is the disability policy?
24. Why are classes sometimes cancelled? What other class policies are there?
25. Where can I get a catalog?
26. What recreation amenities are available to residents?

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1. How do I request permission to park overnight?
2. How do I report a problem with a streetlight, street sign or traffic signal?
3. How do I report suspicious activity?
4. How do I report a crime?
5. How do I report a public nuisance, like loud music, rowdy behavior, etc.?
6. How do I report a traffic incident?
7. How do I pay a parking/traffic ticket?
8. How do I get a police report?
9. How do I get fingerprinted?
10. Does Shaker Heights require dogs to be on leashes?
11. How can I get a background check?
12. What is a criminal activity nuisance?
13. How can I find out if my car was towed?
14. How do I get my towed car released?
15. Where can I find contact information and hours for the Shaker Municipal Court?
16. How do I pay court fines?
17. How do I report an individual who might need help?
18. What does the Police Department do with found property?
19. How do I get my property released?
20. What is the police auction?
21. How do I report an incident with a dog, including a dog attack, a dead dog or a missing dog?
22. Am I required to use a bike helmet in Shaker Heights?
23. What is a bike license and how can I get one?
24. How do I recover a stolen bicycle?
25. How do I safely dispose of prescription drugs?
26. I have a question about a warrant block?
27. How do I apply for or learn more about the Citizen Police Academy?
28. I am a member of the press. Whom can I contact with my media inquiry?
29. How do I post a bond?
30. How do I find out if someone is in jail?
31. I want to hire an off duty police officer?
32. I want to request a police officer speak at my event?
33. I am going out of town? Can you check my residence?
34. Does Shaker Heights ban the use of hand-held cell phones while driving?
35. What is the false alarm ordinance?

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1. Can you recommend a contractor or repair person?
2. How do I start a home construction project?
3. A contractor took payment, but failed to perform the work. What should I do?
4. How do I find property maintenance standards?
5. How can I find someone to repair or replace original materials on my house?
6. How do I find the Ohio Building Codes?
7. Do you have the plans for my home?
8. How often should chimneys be cleaned?
9. I’m concerned about a property in my neighborhood and would like to file a complaint. Do I have to give my name?
10. I’m concerned about lead in my Shaker home?
11. What are the construction hours?
12. What color may I paint my home?
13. What if water washing is not appropriate for cleaning my historic masonry?
14. What shingle colors may I use on my home?
15. How do I know if my slate roof needs maintenance?
16. How do I know when my slates are beyond repair?
17. Why should I preserve my home's slate roof?
18. If I do decide to replace windows, which is better, wood or vinyl?
19. Several of my windows are showing signs of wear and tear in various places. Does the entire window have to be replaced?
20. With the vast array of window styles available, how do I know which is the most appropriate for my home?
21. Are licensed contractors recommended or vetted by the City?
22. I received a sidewalk repair notice?
23. Does my project require permits?
24. Should I get utility line protection insurance?
25. Why is my water discolored?

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1. Who owns the trees and the treelawn?
2. Whose responsibility is it to maintain the treelawn?
3. Whose responsibility is it to maintain trees on the treelawn?
4. Who pays for the trees that are planted on the treelawn?
5. Is there any way residents can get a larger or older tree planted if their tree-lawn tree is scheduled to be replaced?
6. When issues arise on the treelawn such as damage, danger posed by a tree, or when other questions arise, whom should I contact?
7. There is a downed limb blocking the sidewalk, street or driveway apron. Can the Public Works Department help?
8. Where can I get wood chips from the City?
9. How much mulch should I apply around a tree?
10. The neighbor's tree branches are hanging in my yard. Can I trim them?

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1. What causes a public sanitary sewer main backup?
2. What causes a private sanitary sewer lateral backup?
3. What causes a public storm sewer main backup?
4. What causes a private storm sewer lateral backup?
5. How do the footer drains work?
6. What causes footer drain backups?
7. Should I install a backwater prevention valve?
8. Should I consider a special rider added to my homeowner's or renter's insurance policy?
9. What are resident responsibilities?
10. What are City responsibilities?
11. What if a problem occurs?
12. Should I use copper sulfate?
13. Is there a list of contractors licensed with the City?
14. Whom should I call for help?

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1. Why do we need a snow parking ban?
2. How will I know if the snow parking ban is in effect?
3. Why do I have to shovel my sidewalk?
4. Will students who drive to school have to leave class if snow exceeds two" during the school day?
5. What if I am having a party and the parking ban goes into effect?
6. What if I don't move my car?
7. Why can't the City plow the sidewalks to keep them clear?
8. Who clears the sidewalks around the schools?
9. What are the restrictions regarding where snow can be deposited (by shovel, snowblower or snow plow)?
10. Why isn’t salt applied between midnight and 4 a.m.?
11. Does the City prohibit the operation of powered snow removal equipment (e.g., snow blowers) between 9 pm and 7 am on weekdays, and 9 pm and 9 am on weekends, as it does other domestic power tools?

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1. My garbage/recycling was missed this week. What should I do?
2. How do I recycle in Shaker Heights?
3. What kind of garbage can should I use?
4. How do I request recycling buckets?
5. Why does it seem that lately more and more materials are not recyclable?
6. Why do plastics have numbers inside recycling symbols if they’re not recyclable?
7. Can some materials not allowed in a residential recycling bucket be recycled elsewhere?
8. How can I keep up with changes to recycling?
9. What are the hours and location of the Service Center?

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1. What is brush?
2. Why did the City not collect my yard waste bag?
3. What do I do with yard waste?

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1. Did City Council adopt new sewer fees?
2. What is the new fixed fee schedule?
3. Have we ever had a fixed fee? Are there other cities that have fixed fees?
4. What is the schedule for the increase in local MCF rate?
5. When was the last MCF rate increase?
6. What is an MCF?
7. Is the fee based on the local MCF rate a variable charge?
8. Does this fee apply to all property owners?
9. How much money will the fixed fee and the rate increase/MCF generate?
10. Why are new fees needed?
11. What will the fees be used for?
12. How have the sewers been funded until now?
13. What is the benefit of using fees instead of the operating funds for sewer maintenance and repair?
14. How much has the City spent on sewer maintenance and repairs since the major flood that occurred in July 2014?
15. How do Shaker’s sewer fees and rates compare to other communities?
16. What programs are available for help paying sewer and water bills?

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1. Does the City have a natural gas aggregation program?
2. What is the current rate for natural gas?
3. How does the natural gas supplier set its rate?
4. Is the current rate for natural gas guaranteed to be the lowest rate available?
5. Can I cancel my engagement in the Natural Gas Aggregation Program if I find a lower price?
6. Does the City have an electric aggregation program?