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1. How do I become a licensed contractor in Shaker Heights?

View instructions for how contractors can become licensed with the City.

2. How can I find a contractor licensed with the City?

View the City's database of licensed contractors.

3. Can you recommend a contractor or repair person?

Unfortunately, no. This would be a conflict of interest and is prohibited by the State. There are however several resources available to you as a Shaker resident: 

• Home Repair Resource Center: Located in Cleveland Heights, HRRC can help you select a contractor and you can read reviews of contractors written by other Shaker Heights residents.
• Cleveland Restoration Society: Located in Cleveland, CRS can discuss your project with you and recommend qualified contractors.
• Ask neighbors and friends for recommendations. 
• Use online contractor review websites.

Remember any contractor performing work that requires a permit, exterior painting, landscaping, or hot work activity is required to be registered with the City. The list of currently licensed contractors can be accessed here.

4. Are licensed contractors recommended or vetted by the City?

No. The City requires contractors to meet certain insurance, bond, and Ohio Construction Industry Licensing Board requirements based on the type of contractor license.

5. A contractor took payment, but failed to perform the work. What should I do?

Your relationship with the contractor is a contractual one. Violation of the contract should be referred to the police or an attorney. While the Building Department will pursue code violations a contractor may commit, violation of a contract is outside the Department's jurisdiction. The Cuyahoga County Department of Consumer Affairs also provides resources and assistance for County residents with complaints against businesses, including contractors.

6. What are the limits of liability for contractors licensed with the City?

Limits of Bodily Injury Liability Insurance are not less than $500,000/$1,000,000 or $2,000,000 aggregate. Property Damage Liability Insurance is not less than $50,000.

7. Am I allowed to hire a contractor who does not appear on the City's list of contractors?

Yes, provided the contractor's license has not previously been suspended. The contractor will be required to obtain a license prior to a permit being issued or performing exterior painting or landscaping.