What programs are available for help paying sewer and water bills?

Both Cleveland Water and the Northeast Ohio Regional Sewer District offer assistance programs for eligible customers.

  • NEORSD’s programs include a Homestead Program for eligible seniors; an Affordability Program; and a Crisis Assistance Program. Learn more and apply.
  • Cleveland Water’s programs include the Homestead Discount Program for eligible seniors and the Water Affordability Program. The Homestead Discount Program offers a lower fixed charge and consumption rate. To qualify for the Homestead Discount Program, customers must meet the following criteria:
    • Must be 65 years or older, or totally and permanently disabled;
    • Must own and live at the property; and
    • Must have income less than $34,500.

To determine your discount consumption charges per MCF under this program, review the chart in the link below. Note: Shaker is the 2nd and 3rd high rate areas (determined by your address; Shaker is divided roughly at Warrensville Center Road---2nd high to the west and 3rd high to the east). Learn more and apply.

Show All Answers

1. Did City Council adopt new sewer fees?
2. What is the new fixed fee schedule?
3. Have we ever had a fixed fee? Are there other cities that have fixed fees?
4. What is the schedule for the increase in local MCF rate?
5. When was the last MCF rate increase?
6. What is an MCF?
7. Is the fee based on the local MCF rate a variable charge?
8. Does this fee apply to all property owners?
9. How much money will the fixed fee and the rate increase/MCF generate?
10. Why are new fees needed?
11. What will the fees be used for?
12. How have the sewers been funded until now?
13. What is the benefit of using fees instead of the operating funds for sewer maintenance and repair?
14. How much has the City spent on sewer maintenance and repairs since the major flood that occurred in July 2014?
15. How do Shaker’s sewer fees and rates compare to other communities?
16. What programs are available for help paying sewer and water bills?